Welcome

I truly appreciate your interest in our Veris and Bitter Willoughby products! Whether you have purchased our products on Etsy or at retail stores we take the same pride in making all the items we sell.

We are happy to provide extra information or photographs. Just let us know what you would like to see or know more about.

Payments

VERIS accepts PayPal, Visa, Mastercard, Discover and personal checks. Please make your check payable to "Veris." If you choose to pay by check, I will ship your purchase when your check has been received and cleared by the bank. I must receive your check within 7 business days or will cancel the sale.

California residents will be charged sales tax on their purchases.

Shipping

Please contact ahead regarding shipping times for custom orders.

Veris ships via USPS Priority, parcel post or UPS Ground. If you need expedited shipping please contact us.

Delivery confirmation is included on all orders within the US.

Please note that any customs duties are the responsibility of the buyer. Veris is required to declare the contents of any package Veris mails abroad. Thanks!

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

We do not permit cancellations after the first digital proof has been provided on personalized products. We are happy to exchange a non- personalized item if it is returned within 7 days of your purchase, provided it is in original condition and packaging. Veris is unable to refund shipping expenses, but if you want to exchange an item Veris will ship your new selection for free. All artwork and digital images are the property of Veris and may not be reused or distributed by customer.

Additional

For custom orders, please note that custom items may take approximately 1-2 weeks additional time while small changes may only add a day.

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